A pump breaks down. A technician is already on the way.
A service desk for a supplier of equipment for fuel stations, LPG stations and oil depots: a repair request travels from the cashier to completed work with a photo report.
- roles in the approval chain
- 6
- request statuses
- 4
- report for every repair
- Photo
01 · Requests 
02 · Request 
03 · Assignment 
04 · Report 
05 · History 
06 · Stations
What’s inside
- iPhone
- Android
- Roles & approvals
- Photo reports
Challenge
A breakdown at a station used to be reported by phone and then passed along a chain of people. Nobody could see where a request got stuck, who approved it, or whether the repair was done.
Solution
A request with a priority, station, branch and a list of faults by equipment and fuel type. The cashier creates it, the regional manager and head office approve it, the director and service manager assign a specialist. The technician closes the request with photos and a comment; a request can also be rejected with a stated reason. Every step is logged with role and time. A station directory by counterparty, with search.